Skövde, Sweden; December 2023 - July 2024
- Personnel, budget, and results responsibility for 11 infrastructure technicians and support staff. Manage relationships with faculties.
- Responsible for IT security and managing critical security incidents.
- Drafted university policy for using AI-powered tools.
- Initiated a pulse survey of the work environment to be scaled up to the department level.
- Initiated a university-wide baseline survey of employees’ and students’ satisfaction with IT delivery.