Skövde, Sweden; January 2019 - November 2023
- Developed customer satisfaction surveys and analyzed results for improvement opportunities.
- Improved customer satisfaction rates from 90% to 95% with focused strategies and regular feedback.
- Led efforts to improve cooperation between technical support and product teams.
- Coached and mentored managers, contributing to improved leadership and team dynamics.
- Had main responsibility for the onboarding of new managers to facilitate their integration into the organization.
- Actively involved in the professional development of team members, including guiding them in career changes within the organization.
- Built and sustained effective long-term relationships with unions, promoting a positive and cooperative work environment.