Certification in the COPC performance management framework for customer experience and contact center operations: optimizing processes, managing costs, and measuring customer satisfaction. (2013)
- IT-architecture for managers and leaders
- Leadership development course at Arbetsförmedlingen
- Swedish B2 at Folkuniversitetet
- COPC Registered Coordinator for Customer Service Providers
- Professors’ course Change Management
- Prince2 Project Management at Hanze University
- Organization Sciences at SIOO
- MA Education at Groningen University
- Master of Arts at Radboud University
- Stedelijk Gymnasium Breda