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Support Manager at Arbetsförmedlingen (2019-2023)

Skövde, Sweden; January 2019 - November 2023

  • Developed customer satisfaction surveys and analyzed results for improvement opportunities.
  • Improved customer satisfaction rates from 90% to 95% with focused strategies and regular feedback.
  • Led efforts to improve cooperation between technical support and product teams.
  • Coached and mentored managers, contributing to improved leadership and team dynamics.
  • Had main responsibility for the onboarding of new managers to facilitate their integration into the organization.
  • Actively involved in the professional development of team members, including guiding them in career changes within the organization.
  • Built and sustained effective long-term relationships with unions, promoting a positive and cooperative work environment.