Skip to content

Transcom Netherlands, Operational Training & Quality Manager

  • Acted as the pivotal link between the Training & Quality department and operational teams, enhancing interdepartmental coordination and communication.
  • Provided coaching to Team Leaders on quality assurance practices, elevating team performance and standards.
  • Oversaw team performance, ensuring adherence to quality benchmarks and operational excellence.
  • Led and managed quality improvement initiatives that improved the profitability of the account, optimizing operational efficiency and financial performance.