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Transcom Netherlands, Training & Quality Manager

  • Oversaw all training and quality aspects of Transcom’s customer service operations for Tele2 in the Netherlands.
  • Led a dedicated team of Quality Analysts.
  • Identified and addressed quality deficiencies, leading improvement initiatives for enhanced customer satisfaction.
  • Collaboratively redesigned the Training & Quality department, working with the team to implement a new, efficient structure that enhanced overall performance.